Shipping Policy
Welcome to KingKongSpices! We understand that getting
your aromatic spices quickly and safely is important to you. This Shipping
Policy outlines how we process and deliver your orders.
Shipping Rates:
- Domestic Shipping: We offer free standard shipping
on all orders above ₹500 within India. For orders below ₹500, a
flat shipping fee of ₹50 will be applied.
- International Shipping: We currently offer
international shipping to select countries. Shipping rates for
international orders will be calculated based on the weight and
destination of your shipment. You will see the calculated shipping
cost at checkout before confirming your order.
Delivery Times:
- Domestic Shipping: Standard delivery within India
usually takes 3-7 business days. Some remote locations may take
longer. Express shipping options are available at checkout for an
additional fee.
- International Shipping: International delivery times
can vary depending on the destination and shipping method chosen. You
will receive an estimated delivery time at checkout.
Processing Times:
- We aim to process and ship all orders
within 24 hours of receiving them. During peak periods or for large
orders, it may take up to 48 hours to process and ship your order.
Customs Duties and Taxes:
- For international orders, you
may be responsible for paying customs duties and taxes upon
delivery. These charges are determined by the destination country and
are not included in our shipping fees. Please check with your local
customs office for more information.
Track Your Order:
- Once your order ships, you will
receive a confirmation email with a tracking number. You can use this
tracking number to track your package's progress on the courier's website.
Order Changes and Cancellations:
- Please note that once your order has
been processed and shipped, we cannot make any changes or
cancellations. If you need to change your order before it
ships, please contact us as soon as possible at [your email address]
or [your phone number].
Lost or Damaged Packages:
- If your package is lost or damaged
during shipping, please contact us immediately at [your email
address] or [your phone number]. We will work with the courier to
investigate the issue and resolve it as quickly as possible.
Contact Us:
If
you have any questions about our Shipping Policy, please don't hesitate to
contact us at kingkongspices@gmail.com
or +91 8925597271